Below is a professionally revised Vendor & Partner Store Policy for Essely Store, with all references updated and wording suitable for a Shopify or business policy page.

Vendor & Partner Store Policy

Effective for All Partner Stores and Vendors

Thank you for partnering with Essely Store. We are committed to providing a professional and seamless eCommerce experience for both our sellers and customers. This policy outlines the official guidelines regarding refunds, replacements, product listings, and warehousing services. By listing and selling products through Essely Store, you agree to the terms and conditions stated below.

1. Standard Refund & Replacement Policy

1.1 Product Condition

Essely Store follows a standard Refund & Replacement Policy across all partner stores to maintain consistency and ensure customer satisfaction.

Note: Valid replacement requests submitted within the approved policy timeframe will have a cash-neutral impact on sellers. Sellers will not be charged for replacements resulting from verified product defects or shipping errors.

2. Product Listing Guidelines

To maintain high-quality standards and minimize customer complaints, all sellers are required to:

• Accurately represent product specifications and features in advertisements and promotional materials.

• Avoid promoting features or functions that the product does not support.

• Ensure that product variants, including color, size, and model, are correctly listed and match the information presented in marketing creatives.

• Price products fairly and reasonably to establish realistic customer expectations regarding quality and performance.

• Ensure that all product descriptions, images, and specifications are accurate and up to date.

Failure to comply with these guidelines may result in listing restrictions or other corrective measures.

3. Warehousing Disclaimer

For sellers utilizing Essely Store warehousing services, Essely Store shall not be legally liable for any loss, damage, or destruction of inventory stored within our facilities unless such loss is proven to result from gross negligence or intentional misconduct.

Essely Store Warehouse

Warehouse No. 13, Street No. 4 – 4th Street, Saudi Arabia 

Option A – Drop-Off

Sellers may deliver returned products directly to the warehouse. Upon receipt and inspection, replacement units will be dispatched within 24 hours, free of charge.

Option B – Courier Pickup

Essely Store may arrange courier pickup from the seller's location. Replacement products will be processed and dispatched within 24 to 48 hours following successful collection and inspection. Products must be packed securely in their original packaging and include all accessories.

4. Customized Refund & Replacement Requests

If a seller requests a refund or replacement outside the scope of the standard policy, additional charges and adjustments may apply.

4.1 Replacement Requests for Non-Faulty Products or Expired Claims

Charges may apply when:

• No manufacturing defect or product fault is found.

• The customer's replacement request is submitted after the approved reporting period.

4.2 Seller-Initiated Refund Requests

Essely Store generally does not support refunds. However, if a seller voluntarily requests a refund:

• Applicable operational and processing charges may be deducted.

• The full order value will be reversed from the seller's account balance.

5. Special Case Refunds (Security and Fraud Protection)

In exceptional circumstances involving suspected fraud, payment security concerns, or other high-risk situations, Essely Store reserves the right to issue a refund directly to the customer.

In such cases:

• Essely Store will bear the operational cost associated with the refund.

• The transaction amount will be reversed from the seller's account.

These situations are rare and, where applicable, will be reflected in the seller's weekly payment summary.

6. Contact Information

For questions, support, or clarification regarding this policy, please contact our Seller Support Team:

WhatsApp: +971 50 751 8901

Email: essely.store@gmail.com

Please provide your store name and order details when contacting support to ensure faster assistance.